Wholesale returns,
made clear.
Eligible SALEDRESS wholesale products may be returned or exchanged within 14 days after delivery. For non-quality returns, the buyer is responsible for all related shipping costs. ODM/OEM, SD-AMZ, BSB and products marked Final Sale are excluded.
14-Day Returns
Eligible regular wholesale products may be returned or exchanged within 14 days after delivery.
Buyer-Paid Shipping
For non-quality returns, original, return and replacement shipping costs are paid by the buyer.
Final Sale Exclusions
ODM/OEM, SD-AMZ, BSB and items marked Final Sale cannot be returned for non-quality reasons.
Quality Protected
Verified defects, damage or fulfillment errors are handled by SALEDRESS.
Built for wholesale buyers.
SALEDRESS operates as a wholesale sourcing platform. Small quantity and sample orders are still considered wholesale transactions when purchased through SALEDRESS.
Every order is treated as a B2B wholesale purchase.
By placing an order with SALEDRESS, the buyer confirms that the purchase is made for business, resale, commercial sourcing, sample evaluation, merchandising or other professional purposes.
Small quantity does not mean retail.
Buyers may purchase small quantities to inspect quality, test demand or evaluate products before placing larger orders. These transactions remain wholesale orders.
Flexible returns without shifting wholesale logistics costs.
Eligible merchandise can be returned within the stated return window, while logistics costs for non-quality returns remain the buyer's responsibility.
Eligible wholesale products can be returned.
Eligible regular wholesale merchandise may be returned or exchanged when the request is submitted within 14 days after delivery and the products remain in resalable condition.
Eligible when
- Request is submitted within 14 days after delivery.
- Product is eligible for standard wholesale returns.
- Item is unworn, unwashed and unused.
- Original tags and packaging remain intact.
- Product remains in resalable condition.
May be rejected when
- Request is made after the 14-day window.
- Merchandise has been worn, washed or altered.
- Tags, packaging or components are missing.
- Product shows stains, odors, damage or use.
- Product belongs to a non-returnable category.
Non-quality returns are shipped at the buyer's expense.
If the return or exchange is requested for reasons unrelated to product quality or a SALEDRESS fulfillment error, all related logistics costs are the responsibility of the buyer.
Non-Quality Return Cost Responsibility
Buyer PaysOriginal shipping
Shipping paid when the original order was placed.
Return shipping
Cost to ship merchandise back to SALEDRESS.
Replacement shipping
Shipping cost to send exchange merchandise.
Customs / duties / logistics fees
Additional transportation or customs-related costs.
Example: wrong size or change of mind
If the buyer ordered the wrong size, selected the wrong color, changed their mind or no longer needs the goods, the buyer pays the return shipping. For an exchange, the buyer also pays the cost of shipping the replacement merchandise.
Some wholesale products are Final Sale.
The following categories cannot be returned or exchanged for non-quality reasons because they are customized, deeply discounted, promotional or otherwise restricted.
ODM / OEM / Customized Products
Customized, private-label, made-to-order, logo, printing, embroidery, custom packaging, measurement, color or other buyer-specific products cannot be returned or exchanged once production has started.
SD-AMZ Products
SD-AMZ merchandise is promotional, discounted or special inventory and cannot be returned or exchanged for non-quality reasons.
Bulk Sale Box — BSB
BSB products are deeply discounted bulk inventory. BSB orders cannot be returned or exchanged for non-quality reasons. Assortment differences consistent with the product description are not defects.
Products Marked “Final Sale”
Any product clearly marked Final Sale on the product page, promotion, cart or order information cannot be returned or exchanged for non-quality reasons.
Quality problems are handled differently.
Final Sale restrictions do not remove legitimate quality or fulfillment support. If an item arrives damaged, defective or incorrect, contact us within 14 days after delivery.
Verified SALEDRESS quality or fulfillment issue
Provide your order number together with clear photos or videos showing the issue. Once verified, SALEDRESS may provide a replacement, refund, partial refund or another appropriate resolution.
Item arrived damaged or defective.
SALEDRESS shipped the wrong product, size or quantity.
Product has a confirmed manufacturing issue that materially affects normal use or resale.
Approved quality claims will be handled according to the circumstances of the order.
Request approval before shipping anything back.
All returns and exchanges require prior authorization. Sending products back without approval may delay or prevent the return from being processed.
Contact Customer Care
Email support@saledress.com within 14 days after delivery.
Provide order information
Include order number, SKU, quantity and reason for return. Quality claims should include clear photos or videos.
Receive return authorization
Our team will confirm eligibility and provide the approved return address and instructions.
Ship the approved return
Use a trackable shipping service and keep the tracking number and shipping receipt until completion.
Inspection and refund
Once merchandise arrives, we inspect it. Approved refunds are generally processed within 3–5 business days after inspection.
Do not return merchandise to the sender address.
The address printed on your parcel may be a logistics or processing address and may not receive returns. Always obtain the authorized return address from SALEDRESS Customer Care.
Returned merchandise must remain resalable.
Wholesale returns affect sellable inventory. Returned products must meet the following conditions before a refund or exchange can be approved.
Products must be unworn, unwashed, unused and unaltered.
Original tags, labels, packaging and included accessories must remain intact.
Merchandise must not contain stains, perfume, smoke odors, makeup, hair, damage or signs of wear.
The buyer is responsible for return parcels until successfully delivered to the authorized return facility.
SALEDRESS is not responsible for lost or stolen return parcels shipped by the buyer.
Returns that fail inspection may be partially refunded, rejected or returned to the buyer at the buyer's expense.
Exchanges follow the same 14-day policy.
Eligible merchandise may be exchanged when the request is submitted within 14 days after delivery and replacement inventory is available.
The original product must be returned and pass inspection.
For non-quality exchanges, the buyer pays both return shipping and replacement shipping.
Replacement items are subject to current inventory availability.
If replacement inventory is unavailable, SALEDRESS may refund the eligible merchandise value instead.
Refunds cover eligible merchandise value.
After an authorized return is received and inspected, approved refunds are normally processed within 3–5 business days.
Refunds are normally issued to the original payment method.
Original shipping charges are non-refundable for non-quality returns.
Customs charges, duties, taxes, freight charges, express shipping fees and other logistics expenses are normally non-refundable.
Your bank or payment provider may require additional time to post an approved refund.
Buyers are responsible for destination import costs.
International buyers are responsible for customs duties, import taxes, clearance fees and other destination-country charges unless otherwise agreed in writing.
If a shipment is refused because the buyer does not pay required customs charges or duties, any refund will be calculated only after the goods are successfully returned.
Return freight, carrier charges, customs costs, handling fees or other expenses caused by a refused shipment may be deducted from the refundable amount.
Quick answers.
Common questions about SALEDRESS wholesale returns, exchanges, shipping costs and Final Sale merchandise.
Can I return a regular wholesale item?
Yes. Eligible regular wholesale merchandise may be returned or exchanged when you contact SALEDRESS within 14 days after delivery and the items remain in original, resalable condition.
Who pays shipping if I ordered the wrong size?
The buyer does. Wrong size, color, quantity, style or change of mind is a non-quality return. Original shipping is non-refundable, return shipping is paid by the buyer, and replacement shipping for an exchange is also paid by the buyer.
Can ODM or OEM orders be returned?
No. ODM, OEM, private-label, custom-logo, customized, made-to-order and other buyer-specific products are Final Sale once production has started, except for a verified quality or fulfillment problem.
Can I return SD-AMZ products?
SD-AMZ products are promotional or specially discounted inventory and cannot be returned or exchanged for non-quality reasons.
Can I return a Bulk Sale Box (BSB)?
No. Bulk Sale Box merchandise is deeply discounted wholesale inventory and is Final Sale for non-quality reasons. Normal assortment differences described on the product page are not considered defects.
What if a Final Sale item arrives defective?
Contact SALEDRESS within 14 days after delivery. Final Sale restrictions apply to non-quality returns, but legitimate product defects, shipping damage or fulfillment errors will still be reviewed and resolved.
Can I ship my return to the address on the parcel?
No. The sender address may belong to a logistics partner and may not accept returns. Contact SALEDRESS first and obtain the authorized return address.
When will my refund be processed?
Once an authorized return is delivered and passes inspection, approved refunds are normally processed within 3–5 business days. Your payment provider may require additional processing time.
Need to return
a wholesale order?
Contact our Wholesale Customer Care team with your order number, SKU, quantity and reason for return. For damaged, defective or incorrect products, include clear photos or videos showing the issue.
Return requests for eligible merchandise must be submitted within 14 days after delivery. Do not ship merchandise before receiving return authorization.