We're improving our delivery process to make your packages even safer, so there may be a 3-5 day delay in processing your orders🙏

FAQs

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.


How long will it take to get my order?

 

It depends on where you are. Orders from USA: Standard shipping (7-14 business days); Express Shipping (4-7 business days). Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.


What's the shipping fee?

 

1. For US customers

  • STANDARD SHIPPING (7-14 business days) *Free on all orders
  • EXPRESS SHIPPING (4-7 business days) *Free on orders over $49

2. For other countries

  • STANDARD SHIPPING (8-15 business days) *Free on orders over USD$69
  • EXPRESS SHIPPING (5-8 business days) *Free on orders over USD$129

How can I track my order?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your SALEDRESS account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.


Where are your products sent from?

Saledress work with lots of Amazon sellers directly, more than 200 items on site can be fulfilled by Amazon. We currently have warehouses in the United States, Europe, China and Hong Kong. Products will be sent as per the principle of proximity.

 

The tracking info shows "Status Not Available", is the tracking number incorrect?

 

Sometimes there are some delays in the logistics company update. But it is indeed on the way to transportation.Please allow up to 24 hours for tracking to activate.

 

My tracking info shows my package was delivered, but I never received it.

 

Saledress provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS HERE or call 1 (800) 222-1811 for domestic or international assistance. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Saledress does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.

 

 

Learn more details from our Returns Policy here.

 

How do I return or exchange an item?

 

Please contact us before returning an item, we will do our best to accommodate. We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

 

I am in the United States and want to return an item I am not satisfied with.

 

If you are not happy with your purchase, please email us directly and send it back to our Atlanta GA warehouse within 30 days of the delivery date with a return slip. Merchandise must be unworn, unwashed, and still have all tags attached. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We would be happy to issue you a refund  when our warehouse receive the items. Sale items, swimwear and bodysuits cannot be returned unless approved by customer service in advance. 

 

I got my order, but an item is missing/defective/not what I ordered. What do I do?

 

Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department within two days of receipt and let us know. Contact us here.

 

How long does it take to process returns?

 

Once we receive the returned items, it will take up to 3 days for us to process the refund. The refund should reflect your account depending on the method of payment. If you would like us to refund the amount to your SALEDRESS wallet that will take 24 hours. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 1-7 business days. If you would like us to refund the amount to your Paypal account that will take up to 48 hours.

 

ORDERS

 

We can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. Once your package shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment. Please keep an eye on your order status by checking "My Orders" to make sure you can receive your order.

 

How do I place my order?

 

Ordering online from SALEDRESS.com is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Bag, simply click the ‘CHECKOUT’ button. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

 

How do I change/modify my order?

 

Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address. Once your package shipped, we will not be able to change anything.

 

How do I cancel an order?

 

There are two types of order cancellations. 

1) Cancelling an unpaid order. An unpaid order will be canceled automatically after 24 hours. Or please log into your SALEDRESS account >> "My Orders" and click on the "Cancel Order" button. Your order will be cancelled. 

2) Cancelling a paid order. To cancel a paid order, you will need to submit a ticket by clicking the "Contact Us" button and send all the necessary information. Here at SALEDRESS we cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. If you feel like you need to cancel the order right away, please contact our Customer Care team by emailing support@saledress.com or by clicking here.

 

My order was confirmed, but I just got an email that states I received a refund. What does this mean?

 

One or more of your items may have sold out since your order was processed. But don’t worry, The rest of your order is on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.


Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

 

What if my credit card is declined?

 

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

 

ANY QUESTION?

 

Shoot us an email at support@saledress.com with your order number in the subject, we will be happy to assist you :)

Happy shopping! 

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