Free Shipping On Orders Over $29

FAQs

Please allow us 3-5 business days to process your order. We will send you a tracking email once we shipped it out.

For US customer, It usually takes 7-15 business days in transit by standard shipping. If it was fulfilled by Amazon, then it would be faster (3-5 business days only)

Due to Coronavirus there is a temporary delay, the logistics company may not be able to update the status in a timely manner.

Overseas deliveries can take anywhere from 10-20 days. Delivery details will be provided in your confirmation email.

Learn more about shipping info here.

You may click here to learn our shipping info.

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your SALEDRESS account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

We work with lots of Amazon sellers directly, so we may fulfill your orders by Amazon Fulfillment. 

Also, we currently have our own warehouses in US,HK and China. 

We do 30 days return warranty. Customers can contact us within 30 days of receiving the item.

Please note that due to final clearance, hygiene concerns and suppliers' requests, certain items and brands are non-exchangeable, non-returnable and non-refundable.

Learn more details from our Returns Policy here.

Saledress provides customers with the option to track packages. We will do our best to assist you, but Saledress does not hold responsibility for packages that are lost or stolen.  

If your tracking information shows that your package was delivered, but you can't find it:

Please take the action:

- Verify the shipping address from your orders

- Look for a notice of attempted delivery

- Look around the delivery location for your package

- Check to see if the package was left with a receptionist or neighbor

- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

- Wait 48 hours - in some rare cases, packages may say delivered up to 48 hours before arrival

- Contact the carrier if there's still no sign of your parcel.

If you still can't find it. Please file your claim process:


Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Saledress does not hold or accept responsibility for packages that have been shown as delivered by the carrier.


USPS Lost Parcel Claim:


Please contact USPS and follow the instructions on the link below to file a claim with USPS:
www.usps.com/help/claims.htm 
Please note that time-frames are a factor when attempting to file a claim. Check here When to File a Claim.


UPS Lost Parcel Claim:


Please contact UPS directly to file a claim. You can file a claim with UPS online:
https://www.ups.com/us/en/help-center/claims-support.page 
or via Phone at 1-800-742-5877
You can file a claim on a package that has not been delivered 24 hours after the expected delivery date and time. Upon contacting UPS, please be prepared to provide the details about your package such as tracking number, pick-up date, and value of item(s). 

Please submit a ticket on our support center, we will do our best to accommodate. We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Kindly double check that the items you wish to return do not fall under this list, these items cannot be returned unless approved by customer service in advance.  

1. Gift cards

2. Lingerie sets (including women's shapewear and body shapers)

3. Underpants

4. Final Sale items (30% off sale or more)

Learn more about our Return Policy here.

If you are not happy with your purchase, please submit a ticket on our support center within 30 days of the delivery date.

Merchandise must be unworn, unwashed, and still have all tags attached. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We would be happy to issue you a refund  when our warehouse receive the items. 

Kindly double check that the items you wish to return do not fall under this list, these items cannot be returned unless approved by customer service in advance.  

1. Gift cards

2. Lingerie sets (including women's shapewear and body shapers)

3. Underpants

4. Final Sale items (30% off sale or more)

Learn more about our Return Policy here.

We can only update your shipping address before shipment. Please submit a ticket within one hour after the order is placed.

To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.

Once your package shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment.

In this case, please keep an eye on the tracking info of your packages, and contact the carrier to modify your shipping address to make sure you can receive your order.

Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address.

Once your package shipped, we will not be able to change anything. Please submit a ticket within an hour after the order is placed.

To cancel a paid order, you will need to submit a ticket by clicking the "Support Center" button.

Please note that we cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be cancelled.

One or more of your items may have sold out since your order was processed. But don’t worry, The rest of your order is on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

If you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

Please submit a ticket on our support center, we will be happy to assist you :)

Happy shopping! 

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