We believe in delivering excellent customer service and we are dedicated to satisfying our customers.
Our customer service department is currently understaffed due to the epidemic situation. Customer service response may be delayed, please accept our sincere apology for any inconvenience this matter may have caused you :)
-Q1: Where is my order? Why logistics have not been updated? Is this package lost?
-A: Affected by the current COVID-19, the USPS packages may require more time to be delivered. There are so many packages need to be fulfilled now, and the packages are queuing up at their warehouse, so it maybe some delays in the logistics company update. If your order was fulfilled by our warehouse not Amazon, then it will take longer time. We'd recommend you to shop our Amazon Section, these items will be fulfilled by Amazon which delivery faster.
-Q2: This outfit doesn't fit me, I want to return it, what should I do?
-A: For the final sale(25% off or more), SALEDRESS responsible for the issue that we send the wrong items or broken items. In this case, we accpet a refund or an exchange. If the customer just unwanted the items or placed the incorrect size or color, there are non-exchangeable and non-returnable of these discount items. You may refer to the return policy HERE. Actually, there also many full-price items on our website. These are the most popular new arrivals on Amazon. We do 30 days returns warranty. Thank you for your understanding.
-Q3: I receive my package, but there is only one outfit in this package, are my other outfits lost?
-A: Since we work with lots of Amazon sellers, the items in this order may be fulfilled by different sellers. And we have many warehouses in the US, including the Amazon warehouse. If your order contains multiple products which are distributed in different warehouses or be fulfilled by different sellers, the order will be packed by multiple packages. Please accept our sincere apology for any inconvenience this matter may have caused you.
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