In this case, your package is indeed in transit.
Due to COVID-19 there is a temporary delay, the status may not be updated in time. Please be patient with us at this time until the shipping company is able to update its status.
Our team will appreciate your support and understanding in this special moment.
Sometimes there are some delays in the logistics company update. But it is indeed on the way to transportation.Please allow up to 48 hours for tracking to activate.
Saledress provides customers with the option to track packages. We will do our best to assist you, but Saledress does not hold responsibility for packages that are lost or stolen.
If your tracking information shows that your package was delivered, but you can't find it:
Please take the action:
USPS Lost Parcel Claim:
Please contact USPS and follow the instructions on the link below to file a claim with USPS:
www.usps.com/help/claims.htm
Please note that time-frames are a factor when attempting to file a claim. Check here When to File a Claim.
UPS Lost Parcel Claim:
Please contact UPS directly to file a claim. You can file a claim with UPS online:
https://www.ups.com/us/en/help-center/claims-support.page
or via Phone at 1-800-742-5877
You can file a claim on a package that has not been delivered 24 hours after the expected delivery date and time. Upon contacting UPS, please be prepared to provide the details about your package such as tracking number, pick-up date, and value of item(s).
Please allow us 3-5 business days to process your order. We will send you a tracking email once we shipped it out.
For US customer, It usually takes 7-15 business days in transit by standard shipping. If it was fulfilled by Amazon, then it would be faster (3-5 business days).
Due to Coronavirus there is a temporary delay, the logistics company may not be able to update the status in a timely manner. In this case, please don't worry, your package is indeed in transit.
Overseas deliveries can take anywhere from 10-20 days. Delivery details will be provided in your confirmation email.
Learn more about shipping info here.
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your SALEDRESS account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
Saledress work with lots of Amazon sellers directly, so we may fulfill your orders by Amazon Fulfillment.
Also, we currently have our own warehouses in US,HK and China.
Learn more details from our Returns Policy here.
Please submit a ticket on our support center, we will do our best to accommodate. We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Kindly double check that the items you wish to return do not fall under this list, these items cannot be returned unless approved by customer service in advance.
Learn more about our Return Policy here.
If you are not happy with your purchase, please email us directly within 30 days of the delivery date.
Merchandise must be unworn, unwashed, and still have all tags attached. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We would be happy to issue you a refund when our warehouse receive the items.
Kindly double check that the items you wish to return do not fall under this list, these items cannot be returned unless approved by customer service in advance.
Learn more about our Return Policy here.
Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department within two days of receipt and let us know. Contact us here.
Once we receive the returned items, it will take up to 3 days for us to process the refund.
The refund should reflect your account depending on the method of payment.
If you would like us to refund the amount to your SALEDRESS wallet that will take 24 hours.
If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 1-7 business days.
If you would like us to refund the amount to your Paypal account that will take up to 48 hours.
We can only update your shipping address before shipment. Please submit a ticket within one hour after the order is placed.
To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
Once your package shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment.
In this case, please keep an eye on the tracking info of your packages, and contact the carrier to modify your shipping address to make sure you can receive your order.
Ordering online from SALEDRESS.com is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Bag, simply click the ‘CHECKOUT’ button. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address.
Once your package shipped, we will not be able to change anything. Please submit a ticket within an hour after the order is placed.
There are two types of order cancellations.
1) Cancelling an unpaid order. An unpaid order will be canceled automatically after 24 hours. Or please log into your SALEDRESS account >> "My Orders" and click on the "Cancel Order" button. Your order will be cancelled.
2) Cancelling a paid order. To cancel a paid order, you will need to submit a ticket by clicking the "Contact Us" button and send all the necessary information. Here at SALEDRESS we cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. If you feel like you need to cancel the order right away, please contact our Customer Care team by emailing support@saledress.com or by clicking here.
One or more of your items may have sold out since your order was processed. But don’t worry, The rest of your order is on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.
Please submit a ticket on our support center, we will be happy to assist you :)
Happy shopping!
