Help Center



Do you ship overseas?

How long will it take to get my order?

What's the shipping fee?

How can I track my order?

Where are your products sent from?

The tracking info shows "Status Not Available", is the tracking number incorrect?

My tracking info shows my package was delivered, but I never received it.


Saledress Return Policy

How do I return or exchange an item?

I am in the United States and want to return an item I am not satisfied with.

I got my order, but an item is missing/defective/not what I ordered. What do I do?

How long does it take to process returns?


How do I change my shipping address once my order is placed?

How do I place my order?

How do I change/modify my order?

How do I cancel an order?

My order was confirmed, but I just got an email that states I received a refund. What does this mean?

What if my credit card is declined?


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